Personal information is information or an opinion about an identified or reasonably identifiable individual, whether or not the information or opinion is true and whether or not the information is recorded in a material form.
‍Types of personal information we collect and holdWe collect and hold personal information about individuals for the provision of our services and purposes connected to those services. Consistent with the provision of our services, the types of personal information we may collect and hold include individuals’ name, address, telephone number, email address, experience and financial information.
‍How we collect and hold personal informationWe may collect personal information directly from you in the course of providing our services, from our website and/or directly from you. Personal information is held securely, is subject to various security protections and is held only for as long as the information remains relevant to the purpose for which it was collected.
‍Purposes for which we hold, use and disclose informationWe will not use or disclose personal information for any secondary purpose, unless that secondary purpose is related to the primary purpose for which we have collected that information, and you would reasonably expect the disclosure in the circumstances, or unless you consent to that use or disclosure. The purposes for which we hold, use and disclose information include: conducting our business; to communicate information about our products and services or third party products or services that may be of interest to you; and for our internal administrative, research, planning, marketing and product development.

We will take all reasonable steps to ensure any personal data we collect, use or disclose is up to date and accurate.  If you believe personal information we hold about you is not up to date or accurate, you may ask us to correct it.

You may ask us to provide you with details of the personal information we hold about you, and copies of that information.  We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.

If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information. Please direct all request for access and correction to privacy@snowmelt.io.

We use cloud-based software, tools, and services to conduct our business (cloud services). These cloud services store data in the following countries/regions: Australia, the United States of America, the United Kingdom, Singapore, Europe (including Ireland, the Netherlands, Germany, France, Estonia, Sweden and Finland).

This means that in our use of such cloud services, we are likely to disclose personal information to entities in the same countries. The cloud services may, from time to time, change where they store data and we will review and update this list as we become aware of such changes, in accordance with the ‘changes to this policy’ section set out below.

If you consider a breach of the Privacy Act 1988 (Cth) has occured, you may direct your query to our Privacy Officer and we will attempt to resolve your complaint.

If you do not consider our response satisfactory, you may contact the Australian Privacy Commissioner at its website oaic.gov.au or by phone at 1300 363 992.

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We will review and update this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how we collect, hold, store and use personal information.
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This is version 1.1 of the policy, updated 23 August 2023.